Changing Oil and Changing Times – The Independent Auto Repair Service Dilemma
You’ve been in something unforeseen or your car has experienced some cosmetic/structural damage because of bad elements. Either way, you want the dents, dings and scratches fixed as soon as possible. Entrusting your prize vehicle to the first auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most beneficial interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be monitored.” Seems Arizona’s new attorney general is putting a sting operation into effect in the region that will “determine if those in the business of car repair think you are honest with their target market.”
What prompted the significance of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they really don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them alongside a lowball estimate.
In light of situations like these, it’s not surprising recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests planned. Recently, EMC Publishers reported that a “Local auto repair shop [had been] recognized by BBB for its health.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in all areas of business by owned and operated repair service provider secured the win.
One of the ways that the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective end up being getting you back on top of the road quickly and when using the confidence that your vehicle has been restored in your own complete satisfaction. ICAR Gold class certification also translates that your auto repair technicians have obtained the highest credentials in the industry to get the job finished right.
Another way that will the auto repair shop walked away with the honor was getting the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative material. Watch out for auto body shops that use knock-offs or cheap imitations but ask you for just slightly under a competitor the actual reason committed to sluggish it is . deal and backs it up having a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off because of your auto repair purchase. A reputable car body team focuses on taking that stress out for the process with focus to detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777
